Shimano North America Bicycle Inc. 2023-09-21 Vehicles serious CPSC
Vehicles · CPSC · Recall #CPSC-23294
11-Speed Bonded Hollowtech II Road Cranksets Recall
Issued September 21, 2023 · Shimano North America Bicycle Inc. · 68,000,080,000 units affected
In September 2023, Shimano North America Bicycle Inc. recalled the 11-Speed Bonded Hollowtech II Road Cranksets, a serious vehicles recall reported by the CPSC. Affected owners are eligible for a inspect. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
What you should do
- 1 Stop using 11-Speed Bonded Hollowtech II Road Cranksets right away.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Shimano North America Bicycle Inc. to arrange your inspect. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Inspect): Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.
Recall details
- Brand
- Shimano North America Bicycle Inc.
- Category
- Vehicles
- Recall date
- September 21, 2023
- Units affected
- 68,000,080,000
- Sold at
- Bicycle stores nationwide from January 2012 through August 2023 for between $270 and $1,500.
- Recall number
- CPSC-23294
- Made in
- Japan
- Issuing agency
- CPSC
In context
- Shimano North America Bicycle Inc. has 1 recall in our database.
- We're tracking 1,755 Vehicles recalls in our database.
- 68,000,080,000 units is enough to reach millions of US homes.
- This is the 209th Vehicles recall we've logged in 2023.