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Serious recall: Injury is possible or has been reported. Take action promptly.

Ford 2021-07-15 Vehicles serious NHTSA
Vehicles · NHTSA · Recall #NHTSA-21V537000

2017 Ford Explorer Recall

Issued July 15, 2021 · Ford

In July 2021, Ford recalled the 2017 Ford Explorer, a serious vehicles recall reported by the NHTSA. Affected owners are eligible for a repair. Here is what the hazard is and exactly what to do about it.

Compiled by Maya Ellison, RecallCheckr

What this means for you

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

What you should do

  1. 1 Keep using 2017 Ford Explorer only as advised. See the remedy below.
  2. 2 Set it aside where it won't be used by mistake.
  3. 3 Contact Ford to arrange your repair. See the official notice below for contact details.
  4. 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

Recall details

Brand
Ford
Category
Vehicles
Recall date
July 15, 2021
Units affected
Not reported
Sold at
Not listed
Recall number
NHTSA-21V537000
Made in
Not listed
Issuing agency
NHTSA

In context

  • Ford has 258 recalls in our database, including 3 rated Critical.
  • We're tracking 1,755 Vehicles recalls in our database.
  • This is the 195th Vehicles recall we've logged in 2021.
Read the official NHTSA notice

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