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Serious recall: Injury is possible or has been reported. Take action promptly.

Santa Cruz Bicycles LLC 2025-05-01 Vehicles serious CPSC
Vehicles · CPSC · Recall #CPSC-25244

Heckler 9 Electric Bicycles Recall

Issued May 1, 2025 · Santa Cruz Bicycles LLC · 2,850,550 units affected

In May 2025, Santa Cruz Bicycles LLC recalled the Heckler 9 Electric Bicycles, a serious vehicles recall reported by the CPSC. Affected owners are eligible for a replace. Here is what the hazard is and exactly what to do about it.

Compiled by Maya Ellison, RecallCheckr

What this means for you

The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.

What you should do

  1. 1 Stop using Heckler 9 Electric Bicycles right away.
  2. 2 Set it aside where it won't be used by mistake.
  3. 3 Contact Santa Cruz Bicycles LLC to arrange your replace. See the official notice below for contact details.
  4. 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Replace): Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.

Recall details

Brand
Santa Cruz Bicycles LLC
Category
Vehicles
Recall date
May 1, 2025
Units affected
2,850,550
Sold at
Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.
Recall number
CPSC-25244
Made in
United States
Issuing agency
CPSC

In context

  • Santa Cruz Bicycles LLC has 3 recalls in our database.
  • We're tracking 1,755 Vehicles recalls in our database.
  • 2,850,550 units is enough to reach roughly 1 in every 46 US households.
  • This is the 199th Vehicles recall we've logged in 2025.
Read the official CPSC notice

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