In May 2025, Santa Cruz Bicycles LLC recalled the Heckler 9 Electric Bicycles, a serious vehicles recall reported by the CPSC. Affected owners are eligible for a replace. Here is what the hazard is and exactly what to do about it.
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
What you should do
1Stop using Heckler 9 Electric Bicycles right away.
2Set it aside where it won't be used by mistake.
3Contact Santa Cruz Bicycles LLC to arrange your replace. See the official notice below for contact details.
4Keep the product until your remedy is fully processed. You may need it.
Official remedy (Replace): Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Recall details
Brand
Santa Cruz Bicycles LLC
Category
Vehicles
Recall date
May 1, 2025
Units affected
2,850,550
Sold at
Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.