HP Inc. 2019-03-12 Electronics serious CPSC
Electronics · CPSC · Recall #CPSC-19079
Lithium-ion batteries for HP commercial notebook computers and mobile workstations Recall
Issued March 12, 2019 · HP Inc. · 78,500,500,002,018 units affected
In March 2019, HP Inc. recalled the Lithium-ion batteries for HP commercial notebook computers and mobile workstations, a serious electronics recall reported by the CPSC. Affected owners are eligible for a replace. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The lithium-ion batteries can overheat, posing fire and burn hazards.
What you should do
- 1 Stop using Lithium-ion batteries for HP commercial notebook computers and mobile workstations right away.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact HP Inc. to arrange your replace. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Replace): Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Recall details
- Brand
- HP Inc.
- Category
- Electronics
- Recall date
- March 12, 2019
- Units affected
- 78,500,500,002,018
- Sold at
- HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90.
- Recall number
- CPSC-19079
- Made in
- China
- Issuing agency
- CPSC
In context
- HP Inc. has 1 recall in our database.
- We're tracking 156 Electronics recalls in our database.
- 78,500,500,002,018 units is enough to reach millions of US homes.
- This is the 23rd Electronics recall we've logged in 2019.