Santa Cruz Bicycles LLC 2020-11-25 Vehicles moderate CPSC
Vehicles · CPSC · Recall #CPSC-21036
Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles Recall
Issued November 25, 2020 · Santa Cruz Bicycles LLC · 2,900,216 units affected
In November 2020, Santa Cruz Bicycles LLC recalled the Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles, a moderate vehicles recall reported by the CPSC. Affected owners are eligible for a refund. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard.
What you should do
- 1 Stop using Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles right away.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Santa Cruz Bicycles LLC to arrange your refund. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Refund): Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.
Recall details
- Brand
- Santa Cruz Bicycles LLC
- Category
- Vehicles
- Recall date
- November 25, 2020
- Units affected
- 2,900,216
- Sold at
- Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames.
- Recall number
- CPSC-21036
- Made in
- China
- Issuing agency
- CPSC
In context
- Santa Cruz Bicycles LLC has 3 recalls in our database.
- We're tracking 1,755 Vehicles recalls in our database.
- 2,900,216 units is enough to reach roughly 1 in every 45 US households.
- This is the 158th Vehicles recall we've logged in 2020.