Custom Elevator 2022-09-29 Home critical CPSC
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Residential elevators Recall
Issued September 29, 2022 · Custom Elevator
In September 2022, Custom Elevator recalled the Residential elevators, a critical home recall reported by the CPSC. Affected owners are eligible for a repair. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
What you should do
- 1 Keep using Residential elevators only as advised. See the remedy below.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Custom Elevator to arrange your repair. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Recall details
- Brand
- Custom Elevator
- Category
- Home
- Recall date
- September 29, 2022
- Units affected
- Not reported
- Sold at
- Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.
- Recall number
- CPSC-22235
- Made in
- United States
- Issuing agency
- CPSC
In context
- Custom Elevator has 1 recall in our database, including 1 rated Critical.
- We're tracking 138 Home recalls in our database.
- This is the 19th Home recall we've logged in 2022.