Ring LLC 2020-11-10 Electronics serious CPSC
Electronics · CPSC · Recall #CPSC-21028
Ring Video Doorbells (2nd Generation) Recall
Issued November 10, 2020 · Ring LLC · 3,500,008,700 units affected
In November 2020, Ring LLC recalled the Ring Video Doorbells (2nd Generation), a serious electronics recall reported by the CPSC. Affected owners are eligible for a new instructions. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
What you should do
- 1 Stop using Ring Video Doorbells (2nd Generation) right away.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Ring LLC to arrange your new instructions. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (New Instructions): Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Recall details
- Brand
- Ring LLC
- Category
- Electronics
- Recall date
- November 10, 2020
- Units affected
- 3,500,008,700
- Sold at
- Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.
- Recall number
- CPSC-21028
- Made in
- China
- Issuing agency
- CPSC
In context
- Ring LLC has 1 recall in our database.
- We're tracking 156 Electronics recalls in our database.
- 3,500,008,700 units is enough to reach millions of US homes.
- This is the 14th Electronics recall we've logged in 2020.