Samsung Electronics America Inc. 2022-12-22 Kitchen serious CPSC
Kitchen · CPSC · Recall #CPSC-23080
Samsung Top-Load Washing Machines Recall
Issued December 22, 2022 · Samsung Electronics America Inc. · 663,500 units affected
In December 2022, Samsung Electronics America Inc. recalled the Samsung Top-Load Washing Machines, a serious kitchen recall reported by the CPSC. Affected owners are eligible for a repair. Here is what the hazard is and exactly what to do about it.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The washing machines can short-circuit and overheat, posing a fire hazard.
What you should do
- 1 Keep using Samsung Top-Load Washing Machines only as advised. See the remedy below.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Samsung Electronics America Inc. to arrange your repair. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Consumers should immediately check whether their washer's software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Instructions on how to check whether a washer's software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair.
Recall details
- Brand
- Samsung Electronics America Inc.
- Category
- Kitchen
- Recall date
- December 22, 2022
- Units affected
- 663,500
- Sold at
- Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide and online at Samsung.com from June 2021 through December 2022 for between $900 and $1,500.
- Recall number
- CPSC-23080
- Made in
- United States
- Issuing agency
- CPSC
In context
- Samsung Electronics America Inc. has 2 recalls in our database, including 1 rated Critical.
- We're tracking 296 Kitchen recalls in our database.
- 663,500 units is enough to reach roughly 1 in every 197 US households.
- This is the 38th Kitchen recall we've logged in 2022.