Santa Cruz Bicycles LLC 2022-05-05 Vehicles serious CPSC
Vehicles · CPSC · Recall #CPSC-22132
Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles Recall
Issued May 5, 2022 · Santa Cruz Bicycles LLC · 1,600 units affected
In May 2022, Santa Cruz Bicycles LLC recalled the Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles, a serious vehicles recall reported by the CPSC.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
What you should do
- 1 Keep using Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles only as advised. See the remedy below.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact Santa Cruz Bicycles LLC to arrange your repair. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Repair): Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Recall details
- Brand
- Santa Cruz Bicycles LLC
- Category
- Vehicles
- Recall date
- May 5, 2022
- Units affected
- 1,600
- Sold at
- Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.
- Recall number
- CPSC-22132
- Made in
- United States
- Issuing agency
- CPSC
In context
- Santa Cruz Bicycles LLC has 3 recalls in our database.
- We're tracking 1,755 Vehicles recalls in our database.
- 1,600 units is enough to reach roughly 1 in every 81,875 US households.
- This is the 205th Vehicles recall we've logged in 2022.