woom Bike USA LLC 2024-11-14 Vehicles serious CPSC
Vehicles · CPSC · Recall #CPSC-25043
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 Recall
Issued November 14, 2024 · woom Bike USA LLC · 2,500 units affected
In November 2024, woom Bike USA LLC recalled the woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6, a serious vehicles recall reported by the CPSC.
Compiled by Maya Ellison, RecallCheckr
What this means for you
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
What you should do
- 1 Stop using woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 right away.
- 2 Set it aside where it won't be used by mistake.
- 3 Contact woom Bike USA LLC to arrange your replace. See the official notice below for contact details.
- 4 Keep the product until your remedy is fully processed. You may need it.
Official remedy (Replace): Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Recall details
- Brand
- woom Bike USA LLC
- Category
- Vehicles
- Recall date
- November 14, 2024
- Units affected
- 2,500
- Sold at
- Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900.
- Recall number
- CPSC-25043
- Made in
- Cambodia
- Issuing agency
- CPSC
In context
- woom Bike USA LLC has 1 recall in our database.
- We're tracking 1,755 Vehicles recalls in our database.
- 2,500 units is enough to reach roughly 1 in every 52,400 US households.
- This is the 199th Vehicles recall we've logged in 2024.